At Rupraj Jewellers, we value your trust and want you to be completely satisfied with every purchase. This policy explains how returns, exchanges, and refunds are handled.

1. Eligibility for Return or Exchange

Ready-Made Jewellery: Items may be returned or exchanged within 7 days of purchase if they are:

Unused and unworn

In original condition with all tags, invoices, and certificates intact

Custom or Personalized Orders: Custom designs, engraved pieces, or special orders cannot be returned or refunded, but we will gladly assist with size adjustments or minor modifications wherever possible.

2. Conditions

Jewellery must be inspected by our team to confirm it is in its original, undamaged state.

Any item showing signs of wear, alteration, or damage not caused by Rupraj Jewellers will not be eligible for return or exchange.

3. Refund Process

Approved refunds will be processed to the original method of payment within 7–10 business days after receiving and verifying the returned item.

Shipping or courier charges (if applicable) are non-refundable.

4. Exchange Policy

Customers may exchange an eligible product for another design or adjust the value toward a higher-priced item by paying the difference.

For online purchases, customers are responsible for securely packaging and insuring the item during return shipping.

5. How to Initiate a Return

To start a return or exchange:

Contact us at [insert email/phone] within 7 days of delivery or purchase.

Provide your invoice/order number and a brief reason for return or exchange.

Follow our instructions for shipping or in-store return.

6. Contact Us

For assistance with returns or refunds, please reach us at:
Rupraj Jewellers
5/1, Champadali, Gupta Colony, Banamalipur, Barasat, West Bengal 700124
Email: info@ruprajjewellers.com
Phone: +91 79807 91710